Our online shop operates as a dropship marketplace, meaning products are supplied and shipped directly by our trusted partners. This allows us to offer a wide range of specialist rehabilitation, mobility, and lifestyle products while ensuring they are dispatched by suppliers best equipped to handle them.

How Delivery Works

• Each product is shipped directly from the supplier, not from our clinic.

• If your order contains items from multiple suppliers, they may arrive in separate deliveries.

• Delivery times, courier services, and tracking availability may vary depending on the supplier and your location.

Dispatch & Delivery Times

• Estimated dispatch and delivery timeframes are provided on individual product pages where available.

• Some specialist or made-to-order items may have longer lead times.

• Once dispatched, delivery is managed by the supplier’s chosen courier.

• Our core partners aim to deliver within 3-4 working days

Delivery Costs

• Shipping costs are set by individual suppliers and are clearly shown at checkout.

• In some cases, delivery charges may vary by product due to size, weight, or destination.

Tracking & Queries

• Tracking details will be provided when available.

• For delivery-related questions, our team will liaise with the supplier on your behalf to ensure you’re kept informed.

Important Notes

• Delivery times are estimates and may be affected by factors outside our control, such as courier delays or supplier availability.

• Please check product descriptions carefully for any delivery-specific information before ordering.

If you have any questions about delivery before placing an order, feel free to contact us and we’ll be happy to help.